Policy

Please read everything carefully before booking an appointment. Thank you.

No Guests

Please do not bring guests with you to your appointment because they can often times be distracting to our artists. In order to give our clients the best brows possible we must be able to have our full attention on them. For home service, please make sure no pets are around and someone is looking after your child/children for safety purposes because our artists works with needles and ink.

Cancellation & No Show

Any appointments cancelled within 48 hours (2 days) of appointment date will not be able to transfer the booking fee to a later date and deposits will be forfeited. Same day cancellations or NO SHOW will be charged for the price of the FULL SERVICE. Please understand that our artists are very busy. We have set aside time for your appointment and without proper notice we will not be able to find a replacement for your appointment time.

Rescheduling

Rescheduling appointments will only be possible if the artist is given at least one week notice prior to your scheduled appointment. Due to limited appointment availability, we may not be able to reschedule your appointment until a much later date. Promotional rates may change if you reschedule your appointment to a later date. If you are rescheduling your TOUCH UP the rates will change depending on what time frame you schedule your new appointment (use price lists as reference). If you are rescheduling within one week of your appointment date you will not be able to transfer your first booking fee to a later date and booking fees will be forfeited. A new booking fee will need to be made when rescheduling a future appointment if it is within a week of your scheduled appointment.

Late Policy

Appointments will be CANCELLED and no refunds will be given if the client is more than 15 minutes late to their appointment. Artist take multiple clients a day and need the full amount of time for each appointment. You may schedule a new appointment, but will need to place another booking fee.

Booking Fees

When booking your appointment, you will be asked to place a booking fee for your service. This booking fee will be applied to your total fee that is due the same day of your appointment. Booking fees are NON-REFUNDABLE and NON-TRANSFERABLE.

Before Your Appointment

• No coffee or other stimulants. 

• No Alcohol or other blood thinners. 

• No Retin A skincare products. 

• If you have any questions concerning medical conditions please consult your doctor before scheduling your appointment.

Do not book an appointment if:

• You are under the age of 18.

• You are pregnant or nursing.

• You are taking blood thinning medications.

• You have viral infections or diseases. 

COVID-19

• Please reschedule the appointment if you are feeling unwell. If you are ill and have a fever, cough or other respiratory or flu-like symptoms (e.g., runny nose, sore throat, shortness of breath, muscle aches, headache), please call and let us know (818-602-3385) and we will reschedule your appointment for a later date. Please do not come to your appointment with the above symptoms. If you know you have been exposed to COVID-19 but do not have symptoms, please see CDC's recommendations for you and notify us so we can reschedule your appointment.

• No additional guest is allowed.

• Wearing a mask is required upon arrival and during the entire procedure.

• Sanitized your hands upon arrival.

• Limit conversation during the procedure.